- Shipping:
o Canada: Flat Rate for 5 items and less $7.00 CAD
Shipping on any 6 items and over is FREE! Get carried away, spoil yourself (or get together with some friends to order)!
o USA: Flat Rate for 9 items and less: $10.00 US
Shipping on any 10 items and over is FREE! Get carried away, spoil yourself (or get together with some friends to order)!
o INTERNATIONAL: Flat rate: $20.00 US
- Minimum Order: Our minimum order is 3 pieces of your style, size and color choice. How about 1 of each MielSisters undies (Sol, Luna & Iris), or 1 Set and a spare top? Choice is difficult but at least you can start with three chances!
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Delivery Time:
For international customers it’s recommended to calculate 10 days for shipping.
Monday to Friday before 3 pm: We will ship GROUND as soon as we receive your order, if you are in Canada it should not take longer than 5 days. For US customers allow 2 additional days for border processing.
IN A RUSH? Don’t worry, we can ship AIR EXPRESS, just select the express delivery option.
Weekend orders will be shipped on the following Monday.
- Tracking the order: Once the order is processed you will receive confirmation of shipping and a tracking number for you to follow up.
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Payment Options: We accept VISA, MASTERCARD & AMERICAN EXPRESS or PAYPAL. It will be processed through the secure method of Security Metrics. For more information please visit their website (https://www.securitymetrics.com)Paypal payments will be processed by Paypal's secure payment method. You don't need to have an account for payment.Your credit card will be charged only on shipment.
- Online Security: We use Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
- Cancelling,
Returns or Exchanges: If for some reason after you have made your purchase you
decide you want to cancel, you have 2 hours to do so by email at (shop@mielsisters.com) please specify in the subject that you wish to
cancel your recent order.
Due to the intimate nature of our sweet products we cannot exchange or accept returns on purchased underwear, unless there is a factory defecct on it. If that’s the case, please send us an email at (shop@mielsisters.com) specify in the subject that it’s a defect return and we will send you a pick up tag and a replacement.
- Sizing: ALL our products come individually wrapped in either a BLUE , YELLOW or WHITE band. The BLUE is for S/M size, the YELLOW for M/L and the WHITE for L/XL. Please note that L/XL is restricted for some styles and colors. For further details please check our sizing chart below:
Product BLUE S/M YELLOW
M/L NANA
–Bra 32-34
Cup A/B 34-36
Cup B/C (fits most D’s) MIMI –
Bandeau 32-34
Cup A/B 34-36
Cup B/C (fits most D’s) IRIS
–Culotte Size 0-6
– 34”-37”
Size
8-12 – 38”-42” LUNA
–Mid Rise Thong Size 0-6
– 34”-37” Size
8-14 – 38”-42” SOL –Low
Rise Thong Size 0-6
– 34”-37” Size
8-14 – 38”-42”
WHITE L/XL
36-38 Cup C/D
N/A
Size 12-14 – 42”-44”
Size 12-16 – 42”-46”
N/A
COCO – Camisolle
Size 0-6 – 34”-37”
Size 8-14 – 38”-42”
N/A
- Features of the MielSisters Intimates: we invite you to check the features section to know what makes miel so sexy, fresh and comfy. Click Here.
- Pregnant & new mothers: We have tested it ourselves (Valeria is a mother of 2 now!) and we highly recommend all our stretchy MielSisters bras & undies to wear during and after pregnancy. Try it yourself and let us know what you think!
- Hand wash if possible with delicate soap.
- If machine wash, then use a « laundry/underwear » bag and wash ONLY in the gentle cycle.
- NEVER put your MielSisters Intimates in the dryer. The high technology of the microfiber actually allows a Fast air dry so just lay flat.
- Use cold water for washing specially with the NANA bra. A cold water rinse refreshes the elastic to recover stretch.